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Web Help Desk - Powerful Help Desk Software for Technical Support
- 100% Web-Based
- E-Mail Integration
- Incident & Problem Management
- Asset & Configuration Management
- Knowledge Base
- LDAP & Active Directory Sync
- Performance Reporting
- Server Licence or ASP Hosting
- 100% Feature Complete
Client Web Portal
Clients can submit their requests or get answers to questions via an intuitive web portal.
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Performance Reporting
Robust graphic reporting keeps you on top of the hot spots and ensures you're getting great support ROI.
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E-Mail Integration
Keep the lines of communication open with powerful e-mail integration. Clients and Techs can update via e-mail, with support for multiple mail boxes.
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Client Help Request
Watch a demo of ticket creation from the client perspective.
Technician Interface
Watch a demo of ticket creation from the technician perspective.